Terms and conditions

Terms and Conditions of PalmSlots Casino

1. Legal StatusBy accessing our casino, you acknowledge that our license is held by the Malta Gaming Authority (MGA/B2C/394/2019) and we are authorized to operate in Malta and Germany.

We reserve the right to modify or cancel any promotion or offer at any time without prior notice. Please ensure that you have read and understood these Terms and Conditions before playing on our site.

2. Registration and Login ProcessTo activate an account, please provide us with accurate information including name, date of birth (minimum 18 years old), address, phone number, and confirm your email address. You must be at least 18 years old to create a player account.You are required to complete the Know Your Customer (KYC) verification process before making any withdrawal requests. We may require additional documentation such as proof of identity and address.

3. Games and Software ProvidersWe offer over 2400 slot games, 180 table games, and other interactive products from software providers licensed by the Malta Gaming Authority including NetEnt, Pragmatic Play, Play'n GO, Microgaming, Evolution Gaming.Our RNGs are independently audited for fairness by eCOGRA.

4. Bonuses and PromotionsWelcome Bonus: receive a 100% match up to €200 plus 50 Free Spins on Book of Dead (€0.10 per spin) when making your first deposit of at least €20.To activate the Welcome Bonus, simply register an account, make a minimum qualifying deposit of €20 and play through your bonus amount 35 times within 30 days.

Please note that bonuses and promotions may have specific terms applicable to them as outlined in these Terms and Conditions or otherwise notified on our website. For more information please refer to our Promotions page.

5. VIP and/or Loyalty ProgramUpon meeting the monthly volume requirements, you will be automatically enrolled into a tier (Bronze, Silver, Gold, Platinum) with corresponding benefits, such as cashback rewards and enhanced customer support.Qualifying thresholds are set at: Bronze - €1000; Silver - €5000; Gold - €20,000; Platinum - €50,000.

6. Payment Methods and Banking TermsTo make a deposit or withdrawal, please refer to the payment methods listed below:Deposits can be made via Visa/MasterCard (min/ max: €10/€5,000), Skrill/Neteller (min/max: €10/€10,000) Trustly/Paysafecard (min/max: €10/€1,000). Withdrawals are possible by e-wallets and cards.

Please note that there may be fees associated with certain payment methods, as specified on our website.

7. Key Terms and ConditionsIt is your responsibility to ensure you understand the wagering requirements for all promotions before claiming any bonus or promotion.Maximum bet when playing games offering a bonus or participating in promotional activities is €5.00.

You agree that our maximum daily withdrawal limit shall be €5000, with weekly limits set at €25,000 and monthly limits of €50,000. We also reserve the right to restrict withdrawals for security reasons.

8. Mobile and Technical FeaturesOur mobile-optimized website ensures seamless access on any mobile device (Android and iOS). All games are available on desktop as well.Due to local regulatory requirements, some game types may not be accessible in certain jurisdictions.

9. Security and Fair PlayWe use 256-bit SSL encryption by Comodo for all communication between your browser and our servers. Cloudflare provides DDoS protection against any malicious attempts. eCOGRA conducts regular audits of the RNGs used to generate outcomes.In case you have concerns regarding fairness, please reach out to us via email.

10. Responsible Gambling FeaturesTo support responsible gaming practices we offer several tools:Deposit limits can be set and adjusted as needed;Time-outs from 24 hours up to a month for any player experiencing difficulties with their game play; or self-exclude at anytime by contacting our customer service.All of these options will remain active until you re-activate your account.

11. Advantages and DisadvantagesAdvantages include large game selection, fast payouts, German support available 24/7. We do not charge any fees for deposits and withdrawals. Mobile optimized website ensures that the user experience is consistent across different platforms.Cons may include wagering requirement (35x bonus + deposit), limited crypto option availability.

12. General Casino InformationOur operator's parent company name is PalmSlots Ltd, a licensed and reputable gaming entity with over 3 years of experience in operating online casinos.Accepted languages are German, English, Italian and French; supported countries include most European Union jurisdictions including Germany.The website operates under the laws of Malta.

PalmSlots Casino makes no representation or warranties regarding the completeness or accuracy of any information contained within this document and reserves the right to modify it at our discretion without prior notice.